Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") are a legally binding agreement between you and Impression Websites ("we", "us", "our"), the operator of Paddock at horseapp.au.

By accessing or using Paddock — including creating an account, entering a free trial, or subscribing to a paid plan — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

You must be at least 18 years old to use Paddock.

2. The service

Paddock is a cloud-based horse health and care management platform that allows users to track vaccinations, dental care, farrier visits, worming, medications, health stats, agistment, food costs, and related documents for their horses.

We reserve the right to modify, suspend, or discontinue any part of the service at any time. We will provide reasonable notice of material changes where possible.

3. Accounts and registration

To use Paddock you must create an account using a valid email address. You are responsible for:

• Providing accurate and up-to-date account information
• Keeping your password secure and confidential
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use at support@horseapp.au

You may not share your account with others or create multiple accounts to circumvent plan limits.

4. Subscriptions and billing

Paddock is offered on the following subscription plans:

All prices are in Australian dollars and include GST where applicable. Subscriptions are billed monthly on a recurring basis. Your subscription renews automatically unless you cancel before the next billing date.

Payments are processed securely by Stripe. By subscribing you authorise Stripe to charge your nominated payment method on a recurring monthly basis.

We reserve the right to change subscription pricing with 30 days' notice. Price changes will not affect your current billing period.

5. Free trial

New subscribers receive a 14-day free trial. During the trial period you have full access to all features of your chosen plan. A valid payment method is required to start a trial.

If you do not cancel before the trial ends, your payment method will be charged the applicable subscription fee at the start of the first billing period. You can cancel at any time during the trial without being charged.

6. Cancellation and refunds

You may cancel your subscription at any time via the account management portal (accessible within the app) or by contacting us at support@horseapp.au.

Upon cancellation:

• Your access to paid features continues until the end of the current billing period
• No further charges will be made
• Your data is retained for 30 days after cancellation, during which you may reactivate or export your records

Under Australian Consumer Law, you may be entitled to a remedy if the service is not as described or fails to meet consumer guarantees. These rights are not limited by this policy.

7. Acceptable use

You agree to use Paddock only for lawful purposes and in accordance with these Terms. You must not:

• Use the service for any illegal purpose or in violation of any applicable law
• Attempt to gain unauthorised access to any part of the service or other users' data
• Upload malicious code, viruses, or any harmful material
• Use the service to store data unrelated to horse management
• Reverse engineer, decompile, or attempt to extract the source code of the application
• Resell or sublicence the service to any third party
• Use automated scripts to scrape or extract data from the service

Violation of these rules may result in immediate termination of your account without refund.

8. Your content

You retain full ownership of all data and files you upload to Paddock ("your content"), including horse records, documents, and photos.

By uploading content, you grant us a limited, non-exclusive licence to store and process it solely for the purpose of providing the service to you.

You are responsible for ensuring that any content you upload does not infringe the rights of third parties and complies with applicable law.

We do not claim any ownership of your content and will not use it for any purpose other than operating the service.

9. Medical and veterinary disclaimer

The dental care guidelines, care schedule suggestions, and any other informational content within the app are provided for general reference only, based on publicly available guidelines from sources such as the RSPCA and veterinary publications.

Always consult a qualified equine veterinarian or registered equine dentist for advice about your horse's health, dental care, vaccinations, or any other veterinary matter. Do not delay seeking professional veterinary advice based on information in Paddock.

We accept no responsibility for any loss, injury, or harm to any horse arising from reliance on information or reminders generated by the service.

10. Limitation of liability

To the maximum extent permitted by Australian law:

• Paddock is provided "as is" without warranties of any kind, express or implied
• We do not guarantee that the service will be uninterrupted, error-free, or completely secure
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service
• Our total liability to you for any claim arising out of or relating to these Terms or the service shall not exceed the amount you paid us in the 3 months preceding the claim

Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified.

11. Termination

You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion.

We may suspend or terminate your account immediately if you:

• Breach these Terms
• Fail to pay subscription fees
• Engage in conduct that we reasonably believe is harmful to other users, us, or third parties

Where possible, we will provide notice before terminating an account and an opportunity to remedy any breach.

12. Governing law

These Terms are governed by the laws of Queensland, Australia. Any dispute arising from these Terms or your use of Paddock will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify you by email at least 14 days before the changes take effect, and update the "Last updated" date at the top of this page.

Your continued use of Paddock after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should cancel your subscription before the effective date.

14. Contact us

If you have any questions about these Terms, please contact us: